This guarantee may be modified or discontinued at any time. Certain payments are not covered by this guarantee. You must contact us and provide the information necessary in order for us to review and provide reimbursement as applicable.
We will reimburse you for any fees associated with a check payment that settles prior to the date you selected in Online Bill Pay. If a mistake is made by the Online Bill Pay Service, resulting in a late payment, we may also bear the responsibility for your direct losses or damages. You will need to gather your direct deposit information to get your switches started. To file an ACH dispute related to Click2Switch, please visit your nearest IBC Branch location.
Should a payment post to your account with the biller after the date that it was scheduled, we will bear the responsibility for late payment fees and interest charges accrued between the scheduled date and the date when the bill is paid. For questions about Click2Switch, please contact your bank officer or call the Call Center at 21. As long as your payment is scheduled in accordance with the guidelines described in the Online Bill Pay Service section of the Online Banking Service Agreement, we will reimburse you for any applicable fees charged if the payment settles earlier or later than the date you select. With RBC Online Banking youll have access to the tools and services that give you more control over your money and save time.
